Cancellation/Refund Policy

General

At Curlit Canada, we strive to provide exceptional service and ensure customer satisfaction with our imported hair products from Egypt. We aim to process orders efficiently while adhering to applicable laws and regulations in Canada.

Full Payment

Your order is considered complete upon receipt of full payment. Payments can be made securely online or in person. Please note that we do not reserve or hold products without full payment.

​Upon successful payment, you will receive an order confirmation email with details of your purchase, serving as proof of your transaction.

Cancellation Request

You may request to cancel your order before it has been shipped by contacting us via email at [email protected]. Cancellation requests will be processed within 2 business days, and refunds will be issued using the original payment method.

Orders that have already been shipped cannot be cancelled nor returned per our Refund Policy below.

Refund Policy

  • Change of Mind: Customers may request a refund within 14 days of receiving the product. The item must be unopened and unused, in its original packaging.
  • Defective or Damaged Products: If the product is defective or damaged upon arrival, please notify us within 14 days of receipt. We will request evidence (such as photographs) and will issue a full refund, including shipping costs, upon verification.
  • Shipping Costs for Returns:
    • For returns due to a change of mind, the customer is responsible for the return shipping costs.
    • Curlit will cover the return shipping costs for defective or damaged products.

Refund Process

Due to the nature of our imported hair products, we do not offer refunds for purchases made through our platform, except in cases of defective or damaged products received. All other sales are final.

If you receive a defective or damaged product, please contact us within 2 days of delivery, and we will work with you to resolve the issue or arrange for a replacement, subject to availability and verification.

We apologize for any inconvenience this may cause, and we appreciate your understanding of the unique circumstances surrounding the import and sale of our hair products.

Compliance with Canadian Law

Curlit adheres to the requirements set forth in the Canadian Consumer Protection Act and the Competition Act, ensuring that our cancellation and refund policies align with industry standards for cosmetics. We reserve the right to amend this policy as necessary to comply with applicable laws.